← Back to Tortured Willow

Tortured Willow

Privacy Policy & Terms and Conditions

Effective: April 2026  •  Last updated: April 2026

This website (torturedwillow.com) is managed by Club Hosting Australia, PO Box 7062, Penrith South, NSW, 2750, Australia, on behalf of Tortured Willow.
Part 1

Privacy Policy

1. About This Policy

Club Hosting Australia ("we", "us", "our") operates this website on behalf of Tortured Willow. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding that information.

2. Information We Collect

Contact form

When you send us a message through the Contact form, we collect:

  • Your name
  • Your email address
  • The content of your message

Server logs

Our web server automatically records standard access information including your IP address, browser type, referring page, and the date and time of your request. This is standard practice for all websites and is used solely for security monitoring and troubleshooting. It is not linked to any personally identifiable information.

What we do not collect

We do not collect sensitive information (such as health, financial, or government identifier data), and we do not use tracking pixels, behavioural advertising, or user profiling of any kind.

3. How We Use Your Information

Information submitted via the contact form is used solely to:

  • Respond to your enquiry on behalf of Tortured Willow
  • Follow up on bookings, press, or other band-related matters you have raised

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing or any other commercial purpose.

4. Cookies and Local Storage

This website uses a small number of cookies and browser storage mechanisms:

Essential — Session cookie (CAPTCHA)

A temporary PHP session cookie (PHPSESSID) is used to verify your contact form submission. It contains no personal data and is deleted automatically when you close your browser.

Functional — Cookie consent preference

When you respond to the cookie consent banner, your preference ("accepted" or "declined") is saved in your browser's localStorage under the key tw_cookie_consent. This is stored locally on your device only and is not transmitted to any server.

Third-party — Google Fonts

This site loads fonts from Google Fonts (fonts.googleapis.com / fonts.gstatic.com). Google may collect limited usage data in accordance with their Privacy Policy.

Third-party — YouTube (privacy-enhanced mode)

Video embeds on this page use YouTube's privacy-enhanced domain (youtube-nocookie.com). In this mode, YouTube does not set cookies or track your viewing unless you choose to play a video. If you play a video, YouTube's cookie and tracking policies apply. See Google's Privacy Policy.

External links

Links to Facebook, Apple Music, ReverbNation, and Triple J Unearthed are provided for your convenience. We do not transmit any data to these services when you visit this page — their cookies and policies apply only when you click through to their respective sites.

5. Data Retention

Contact form submissions are delivered by email to the band and are not stored on the website server beyond the immediate transmission. Email correspondence is retained only as long as reasonably necessary to address your enquiry.

Server access logs are retained for up to 30 days for security purposes and are then deleted automatically.

6. Security

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. The website is served over HTTPS (TLS encryption). Contact form submissions are transmitted securely.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Make a complaint if you believe your privacy has been interfered with

To exercise any of these rights, contact us using the details in section 8 below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact

For privacy enquiries or to exercise your rights, please write to:

Club Hosting Australia
PO Box 7062
Penrith South, NSW, 2750
Australia

Or use the contact form on the Tortured Willow website.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Part 2

Terms and Conditions

1. Acceptance

By accessing and using torturedwillow.com you accept these Terms and Conditions in full. If you do not agree, please discontinue use of this website immediately.

2. Use of This Website

This website is provided for informational and promotional purposes relating to the band Tortured Willow. You agree to:

  • Use this site only for lawful purposes
  • Not attempt to disrupt, damage, or gain unauthorised access to any part of the site or its infrastructure
  • Not use automated tools to scrape, harvest, or copy content without prior written permission
  • Not submit false, misleading, or harmful content via the contact form

3. Intellectual Property

All content on this website — including text, photography, design, artwork, music, and recordings — is the property of Tortured Willow and/or its licensors and is protected by Australian and international copyright law. All rights reserved.

You may not reproduce, distribute, publicly perform, create derivative works from, or otherwise exploit any content from this website without the express prior written consent of Tortured Willow.

4. Third-Party Links and Services

This website contains links to third-party platforms including Facebook, Apple Music, ReverbNation, Triple J Unearthed, and YouTube. These links are provided for convenience only. We have no control over, and accept no responsibility for, the content, privacy practices, or terms of any third-party site.

5. Disclaimer of Warranties

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

6. Limitation of Liability

To the maximum extent permitted by law, Club Hosting Australia and Tortured Willow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this website or its content.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law or other applicable consumer protection legislation.

7. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

8. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Continued use of the website following any changes constitutes your acceptance of the revised terms.